pakgam Privacy Policy

pakgam operates the online gaming platform accessible at pakgam.pro, providing sports betting, cricket betting, live casino, slot games, and related services to eligible players. In the context of this Privacy Policy, pakgam acts as the data controller in respect of all personal data collected from users of the platform.

As data controller, pakgam determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection obligations.

This Privacy Policy applies to all personal data collected through the pakgam website at pakgam.pro, the pakgam mobile interface, any related promotional communications, and any interactions you have with pakgam's customer support team. It does not apply to third-party websites or services that may be referenced in content on the platform.

pakgam collects personal data in a number of ways: directly from you when you register an account or interact with our services, automatically when you use the platform, and from third parties where permitted and necessary. The categories of personal data we collect are set out below.

2.1 Registration and Identity Data

When you create a pakgam account, we collect the following information:

1. Full name as it appears on your national identity document;
2. Date of birth, for the purpose of verifying that you are aged 21 or above;
3. Pakistani mobile number and/or email address, used for account verification and communications;
4. Residential address, collected as part of Know Your Customer (KYC) requirements;
5. National Identity Card (CNIC) number or passport number, where required for identity verification.

2.2 Financial Data

To facilitate deposits and withdrawals in Pakistani Rupees, pakgam collects the following financial information:

1. Payment method details including JazzCash wallet number, EasyPaisa account details, or bank account information for HBL, UBL, Meezan Bank, or other approved institutions;
2. Transaction history, including deposit amounts, withdrawal requests, and the dates and times of all financial activity on your account;
3. Source of funds documentation, where required to comply with anti-money laundering regulations.

pakgam does not store full payment card numbers. Financial data is processed through regulated payment channels using encrypted transmission protocols.

2.3 Usage and Technical Data

When you use the pakgam platform, we automatically collect certain technical and behavioural data including:

2.4 KYC Verification Documents

As part of our regulatory obligations, pakgam may request copies of identity documents including your CNIC, passport, or proof of address (such as a utility bill issued in Karachi, Lahore, Islamabad, Faisalabad, or another Pakistani city). These documents are processed securely and retained only for as long as required by applicable regulations.

pakgam uses the personal data it collects strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your consent or identifying a new lawful basis.

• Account creation and management: Your registration data is used to create and maintain your pakgam account, verify your identity, and provide you with access to our services.
• Age and identity verification: pakgam is legally required to verify that all players are aged 21 or above. Your date of birth and identity documents are processed for this purpose.
• Processing transactions: Your financial data is used to process deposits, withdrawals, and associated record-keeping in compliance with financial regulations.
• Responsible gaming: Session data and betting activity are monitored to identify signs of problem gambling behaviour, apply self-exclusion arrangements, and enforce account limits set by players.
• Fraud prevention and security: Technical data including IP addresses and device fingerprints are used to detect and prevent fraudulent activity, multi-accounting, and unauthorised access.
• Regulatory compliance: pakgam is required by its licensing conditions to maintain records of player activity, conduct anti-money laundering checks, and report certain transactions to relevant authorities.
• Customer support: Communications data is used to resolve disputes, respond to enquiries, and improve the quality of our support services.
• Platform improvement: Anonymised and aggregated usage data is used to understand how players interact with the platform and to improve the overall user experience.
• Promotional communications: Where you have opted in to receive marketing communications from pakgam, your contact details are used to send you information about bonuses, promotions, and platform updates. You may opt out at any time.

pakgam processes your personal data on the following legal bases, depending on the nature of the processing activity in question:

1. Contract performance: The majority of data processing at pakgam is necessary to perform the contract between you and pakgam — that is, to operate your account, process wagers, and deliver the gaming services you have registered to use.
2. Legal obligation: pakgam is subject to licensing conditions, anti-money laundering regulations, and other legal obligations that require the processing of personal data including identity verification documents, financial transaction records, and player activity logs.
3. Legitimate interests: pakgam processes certain data — including technical and device data — on the basis of its legitimate interests in maintaining platform security, preventing fraud, and protecting the integrity of its gaming operations, provided those interests are not overridden by your own rights and interests.
4. Consent: Where pakgam relies on your consent as the legal basis for processing — for example, in connection with optional marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

pakgam does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Service Providers

pakgam engages third-party service providers to support the operation of the platform. These providers act as data processors and are contractually required to process personal data only on our documented instructions and to implement appropriate security measures. Categories of service providers include:

1. Payment processing partners including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of facilitating PKR transactions;
2. KYC and identity verification providers, used to verify player identities and conduct document checks;
3. Fraud detection and risk management technology providers;
4. Game content providers, who receive only the minimum data necessary to deliver game functionality;
5. Customer support platform providers, who process support communications on our behalf.

5.2 Regulatory and Legal Disclosure

pakgam may disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or our licensing conditions. Such disclosures will be made only to the extent required and, where lawfully permitted, we will notify you of any such disclosure.

5.3 Business Transfers

In the event that the pakgam business or platform is acquired by or merged with another entity, personal data held by pakgam may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to the privacy arrangements that apply to your data.

pakgam uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to collect anonymised usage data that helps us improve the player experience. The following categories of cookies are used on the pakgam platform:

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may manage your preferences for non-essential cookies through the cookie settings panel accessible from the footer of the pakgam platform. Please note that disabling analytics cookies will not affect your ability to use any core platform features.

pakgam retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law or regulatory obligation. The following general retention periods apply:

1. Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping requirements;
2. Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by applicable financial regulations;
3. KYC verification documents: Retained for five (5) years following the conclusion of the business relationship, or longer if required by a specific regulatory direction;
4. Responsible gaming records: Self-exclusion records and player protection interventions are retained for a minimum of five (5) years to prevent circumvention of exclusion arrangements;
5. Support communications: Retained for three (3) years following the closure of the relevant support case, for quality assurance and dispute resolution purposes;
6. Technical and device data: Retained for up to twelve (12) months from the date of collection, after which it is either deleted or irreversibly anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using methods that prevent re-identification. Where anonymisation is not technically feasible, data is deleted using secure erasure protocols.

pakgam respects your rights in relation to your personal data. The following rights are available to you as a pakgam account holder, subject to applicable law and any overriding legal obligations that pakgam must comply with.

To exercise any of the above rights, please submit a written request to support at pakgam.pro. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. In complex cases this period may be extended by a further two months, of which you will be notified.

pakgam will not charge a fee for processing rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request refused, with written reasons provided.

pakgam implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

1. Encryption in transit: All data transmitted between your device and the pakgam platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates;
2. Encryption at rest: Sensitive personal data stored on pakgam servers is encrypted at rest using AES-256 encryption;
3. Access controls: Access to personal data within pakgam's systems is granted on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for administrative access;
4. Intrusion detection: pakgam employs automated intrusion detection and anomaly monitoring systems to identify and respond to potential security incidents;
5. Third-party security assessments: Critical systems and integrations are subject to periodic security assessments conducted by independent specialists;
6. Staff training: All pakgam staff who handle personal data receive regular data protection and information security training.

Whilst pakgam takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own pakgam login credentials and for reporting any suspected unauthorised access to your account immediately.

Age verification is conducted at the point of registration and prior to the first withdrawal on every pakgam account. Any account found to have been registered by a person under the age of 21 will be immediately closed, all wagers placed will be voided, and all personal data associated with the account will be permanently deleted, subject only to any mandatory regulatory retention requirements that may apply.

pakgam supports responsible parental oversight and encourages parents and guardians to make use of internet filtering and parental control tools to prevent underage access to online gambling platforms. Details of available parental control resources are available on our Responsible Gaming page.

The pakgam platform serves Pakistani players and processes the majority of personal data within infrastructure located in jurisdictions that provide an adequate level of data protection. Where personal data is transferred to or processed by service providers located outside Pakistan — for example, certain cloud infrastructure or game content providers — pakgam ensures that appropriate safeguards are in place before such transfers occur.

Appropriate safeguards for international transfers may include:

1. Standard contractual clauses approved by the applicable regulatory authority, incorporated into agreements with the receiving party;
2. Adequacy determinations where the destination country has been recognised as providing an equivalent level of data protection;
3. Binding corporate rules where data is transferred within a corporate group that has implemented group-wide data protection policies.

You may request further information about the specific safeguards applicable to any international transfer of your personal data by submitting a written request to our support team.

pakgam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, or changes in the services we provide. The current version of this Privacy Policy is always available at pakgam.pro/privacy-policy and is identified by the "Last Updated" date displayed at the top of this page.

Where changes to the Privacy Policy are material — meaning they significantly affect your rights or the way in which your personal data is processed — pakgam will provide advance notice to registered players via email or via an on-platform notification prior to the changes taking effect. Your continued use of the pakgam platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms.

If you do not agree to the updated Privacy Policy, you may close your pakgam account in accordance with the procedure set out in our Terms and Conditions. Closing your account does not affect the lawfulness of any processing that took place prior to closure, nor does it immediately trigger deletion of data that pakgam is legally required to retain.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way in which pakgam has handled your personal data, please contact us using the details below.

If you submit a formal privacy complaint to pakgam and are not satisfied with our response, or if you believe that pakgam is processing your personal data in a manner that is inconsistent with applicable data protection law, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution body specified under pakgam's licensing conditions.

For questions about our Terms and Conditions, visit our Terms & Conditions page. For information about responsible gaming tools and player protection measures, visit our Responsible Gaming page. For general questions about your account or the platform, visit our FAQ page.